Self-isolating

Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19). This helps stop the virus spreading and safeguards family, friends and the community, as well as helping to protect the NHS.

The Welsh Government provides clear guidance of what you should do if you are ill or unwell, ​and have created an important information booklet for students, which we encourage you to read. You should self-isolate immediately if you have:

  • a high temperature – you feel hot to touch on your chest or back.
  • a new, continuous cough – this means you've started coughing repeatedly.
  • a loss of, or change in, your normal sense of taste or smell (anosmia).

Anyone who develops symptoms of Covid-19 must self-isolate and have a Covid-19 test as soon as possible. Visit our Track and Trace web page for more information.

If you need to self-isolate as you have symptoms of coronavirus (COVID-19) or have been in contact with someone who has, then please inform your course leader if you are unable to attend any planned on-campus activity. 

If you need to, you can also apply for extenuating circumstances – the Advice Zone can help you with this. 

It is important that you have enough food and medication (if you have a pre-existing medical condition) to last 10 days in case you, or a flat mate, becomes ill and you have to self-isolate.  

If you are self-isolating you can ask friends, family or neighbours who are well to go out and get food and other essentials. When they deliver items to your door make sure they do not enter your accommodation. Ensure you wear a mask and wash your hands before opening the door and ask them to stand well back when you take the shopping bags off the floor.

There are a number of supermarkets offering home delivery and essential food boxes, which contain a selection of essential items.

It is also important to keep in touch with friends and family via telephone, video calls or email and to stay engaged with your course online, if you are feeling well enough to do so.

If you are staying with a private halls of residence, please let your accommodation helpdesk team know of your situation and they will advise you of the support they can offer whilst you self-isolate. Please phone them on the number you will have been provided at check in.

If you are living in Treforest halls of residence and are self-isolating, please contact the accommodation team on 01443 482845, who are available 24 hours a day, so they can offer any support that you may need. 

There are a number of meal plans available, should you wish to use them:

These options can be purchased from our online store and are delivered to your room daily.

Students that have been contacted by Test Trace Protect (TTP), have a positive test, are awaiting results of a covid test may be eligible to apply for a free catered package for either 7 or 10 days. Details on how to order the free catered packages will be provided to you by email.  

Essential maintenance will still be provided for students who are self-isolating, please email [email protected] and let us know that you are self-isolating and whether you or any of your flatmates have symptoms. Our maintenance staff will call you ahead of their visit and ask you to wait in the kitchen, while they carry out the work. 

The accommodation team are providing a rubbish removal service for self-isolating flats. Please email [email protected] to request this and to ask for new bin liners/recycling bags etc. If you need to do your laundry whilst you are self-isolating, please call 01443 482845 and the accommodation team will arrange a date/time slot for you to use the laundry facilities. 

We understand that this is an unsettling time for everyone. You may be worried about coronavirus and how it could affect you. Or you may have concerns about being around other people. This may feel difficult or stressful. We want to remind you that the University has a range of services to support you, and there are lots of things you can try to help your wellbeing

The University runs a range of one-off events and activities and multi-session courses related to health and wellbeing. Now, more than ever, it is important to stay connected, healthy and engaged.

The University Chaplains are also available to offer support to all students and staff. To speak to the chaplaincy during office hours, please ring 01443 654060. To contact them outside of this time, please ring 03455 760101. Your contact details will be taken, and a chaplain will phone you back. You can also speak to a Chaplain via Skype – to request an individual Skype call or join the Chaplaincy Skype group email, please contact [email protected].  

Student Minds  |  Student Space

Student Space provides expert information and advice to help you through the challenges of coronavirus and guidance on how to stay well if you are isolated due to lockdown or self-isolation.

Reduce the spread of the virus when in self-isolation:

  • Follow the 20/20 rule. Wash your hands thoroughly in hot soapy water for at least 20 seconds every 20 minutes.
  • Don’t invite other people into your room. You should be the only person in this space.
  • Avoid shared spaces such as kitchens and bathrooms as much as possible and clean throughly after use.
  • Clean objects and surfaces you touch often (like door handles, kettles and phones) using your regular cleaning products.
  • Put used tissues and cleaning materials in a separate bin bag for 72 hours before disposing of in normal household waste.
  • Follow the Government's Guidance for Households for the most up to date advice.

Mandatory self-isolation for people travelling to the UK

Before you travel you need to check that you have the latest information and have ensured that you have undertaken all the necessary steps for your journey.