We realise that there may be technical issues that could prevent you from submitting your work. Do not panic if this is the case, but follow these instructions:
Online assessment technical difficulties
- Capture evidence by taking a screen shot/photo of the problem;
- Log a call with the IT Services Helpdesk before the deadline
- Please make sure you include the Module code and the phrase ‘assessment submission error’ in the ‘Short description’ field
- Make a note of the call reference number;
- After logging the problem, email the work to the relevant module leader, including the reference number of the logged call if possible.
Please note that without a screen shot, and follow up email to your module leader, your work will be treated as a non-submission.
Time-constrained assessments
If you experience technical issues during an online time-constrained assessment with a fixed start and finish time, then you must:
- Log a call with the IT Services Helpdesk
- Inform your module leader and notify them of the IT call reference number. This must be done within 24 hours of the assessment.
- The module leader will then review the case to determine whether it is possible to re-set the assessment or whether there is an alternative solution.
If you experience technical issues during an online time-constrained assessment, that must be completed within a longer-term fixed time-period, and those technical issues have impacted on your ability to complete the assessment within the allocated timescale, then you must:
Preparing for an assessment
If you have technical issues that impact on your preparation for an assessment, an individual extenuating circumstances claim should be submitted, with supporting evidence such as screenshots and a call reference number, following the normal process.
Online learning delivery
If a University outage affects online learning delivery for part of a session, the academic staff member and students should log out and log back in within a 15-minute time-period.
If a University outage affects online learning delivery for a whole session, the academic staff member must either re-arrange the session or deliver it in an alternative format.