Trans Support and Resources

This page has information for trans students and student peers. It also provides details of the support available at USW and externally. If your question isn’t answered here, see  USW's LGBT+ Support and Information or feel free to contact a Trans Ally for further advice.

How can I change the name, title or gender identity USW has recorded for me?

Your name and gender identity can be changed on USW systems, including your ID badge. Please contact transadvice@southwales.ac.uk. Please see the Changes to Student Personal Details Policy for more information.

Someone I know or support is transitioning. How can I support them?

Ask confidentially if, and how, they would like your support. As a start, think about how your behaviour supports others, e.g. using gender neutral pronouns. Our Trans Allies page has some great tips. We also have a range of videos that give some great advice from trans people, their friends, families and others.

I think that someone I know or support may be transitioning but hasn’t spoken about it. Can I mention it?

Be cautious about making assumptions, you cannot tell if someone is transitioning: trans people do not have a certain ‘look’.

Transitioning is a very personal and complex process. Allow them time and space to approach you if they choose to. A general enquiry about their wellbeing can show your support without being specific.

We can all support trans people by creating an inclusive environment. Read our Trans Allies page or watch the videos below for some general advice.

Disclosing someone’s gender identity or ‘outing’ someone without their consent could have serious consequences, for you and the individual.

I have overheard people at the university speaking negatively about trans matters in general. I want to challenge them about it but I’m not sure how?

We all have a responsibility to make USW a comfortable and inclusive environment for all. We understand it might be difficult but we hope all staff and students would at least question negative comments about any person/group of people. Being a trans ally is about showing your support for the trans community and questioning the behaviour of others when it is not appropriate. If you have specific concerns, talk to your line manager, course leader, student supervisor or use the support links below.

What can I do about transphobic bullying or harassment?

Transphobic bullying, harassment or victimisation is not tolerated at USW.

If you are experiencing any of these, our Dignity at Work and Study Advisers are available to provide support and advise you of options.

Students can discuss any concerns they have with the Students’ Union officers and/or a member of staff on their course. You can also speak to a member of the Equality, Diversity & Inclusion Team:
Speaking to someone for advice

USW has in place LGBT+ Role Models, including our trans role model Rhi Kemp, SU Gender Identity Officer Kay Dennis and SU Sexual Orientation Officer Duncan Bell.

You can also speak to a member of the Equality, Diversity & Inclusion Team:


All contact with the named people will remain confidential except when:

You give explicit consent to share information
There is a concern for your safety or the safety of others

Support is available if you are experiencing transphobic bullying or harassment or have a health concern.

Students can join the Students’ LGBT+ Society which is chaired by Felix Cook.

For full details of the services listed, including availability, please refer to the linked pages.

The Wellbeing Service at USW includes:

  • The Health Service, a nurse-led service providing information and advice about a range of health issues.
  • The Mental Health Service, providing information and guidance, support such as mentoring and can provide advice to help you decide about counselling if needed.
  • The Counselling Service, a confidential service for all students to discuss any issues they may be experiencing.
Tran people have the right, by law, to use facilities appropriate to their gender. There are a limited number of gender neutral facilities available at USW and the locations of these are listed below. This is currently being reviewed with the intention of making more facilities available in the near future. Developments will be posted on Unilife.

  • Shower facilities at Newport campus on A floor
  • N.B. situated opposite reception (gendered facilities on floor A are by the dance studio)
  • Toilets at Cardiff campus, area 2B
  • Toilet in the Students’ Union building in Treforest
  • Changing facilities at USW Sports Park 2
  • N.B. Sports Park 1 has gendered changing facilities

LGBT+ Organisations

Stonewall Cymru
An LGBT+ charity that provides advice and guidance for LGBT+ people and their family and friends and works with employers to help them become more inclusive. USW is a Stonewall Diversity Champion and participates in their Workplace Equality Index every year. You can also search for local community events and support groups in your area.

Galop
An LGBT+ anti-violence charity, providing information and support to anyone who has suffered domestic abuse, sexual violence or hate crime.

Trans*Form Cymru
Led by young Welsh people who identify as trans, this group helps to raise awareness of gender variance, inform policies and create resources.

Gendered Intelligence
This organization provides information, support and resources for trans people, parents and families. They also run youth groups and provide awareness workshops and training for all sectors.

Mermaids
Provides information, guidance and resources for young trans people and their families. They have private forums which people can join, one for trans young people and one for parents and family members.

Trans Unite
A resource for discovering local LGBT+ support groups in your area.

transEDU
An online resource for staff and students in Further and Higher Education.

Gender Identity Research & Education Society
Conduct research to help promote trans equality, including contribution to policy development, and provide information and resources to individuals and families.
The Samaritans
A helpline to discuss any issue you may be facing.
Call 116 123 (24 hours a day, 7 days a week)

Mindline Trans+
A confidential mental health support line for people who identify as trans.
Call 0300 330 5468 (Mondays and Fridays 8 p.m.- midnight)

Galop
National LGBT Domestic Abuse helpline.
Call 0800 999 5428 (Mondays, Tuesdays and Fridays 10 am – 5 pm, Wednesdays and Thursdays 10 am – 8 pm)

LGBT Cymru Helpline
Advice and guidance including about social events/ groups. Free telephone and email counselling available.
Call 0800 840 2069 (Wednesdays 7pm – 9 pm)

LGBT Foundation
Advice and guidance on anything relating to LGBT+.
Call 0345 330 3030 (Monday – Friday 9am – 9pm, Saturdays 10am – 6pm)

Mermaids
A helpline for people who identify as trans and their family or friends.

Call 0344 344 0550 (Monday – Friday 9am – 9pm)

We are currently developing further guidance for USW on how to promote trans equality for staff and students. Whilst this is being developed, there is external guidance that will support you in providing a positive student and working experience for students and colleagues.

ECU guidance on improving experiences of staff and students in HE (You will need to create an account to download this, just use your USW email as your username)

Stonewall’s transitioning pages gives guidance and advice for trans people, families and friends and educators.

Trans101 provides resources as a starter pack to supporting trans people around you. Developed by young trans people the resources explore terminology, experiences of trans people, including trans people of colour and neurodiversity, and how to be an ally.

53 questions about being non-binary; a non-binary person shares advice about non-binary people in a comprehensive FAQ.

Gendered Intelligence guide for parents and family members of trans people.


Humanequin members (TransForm, Youth Cymru) describe their experiences as young trans people in Wales and give advice to other


Things Not To Say To A Trans Person (please note, this video contains uncensored language that some people may find offensive):

Things Not To Say To A Non-Binary Person (please note, this video contains uncensored language that some people may find offensive):

‘Who is allowed to be a victim?’ Travis Albanza talks about the effects of people’s reactions:

Susie Green, CEO of Mermaids shares her experience as a mother of a transgender daughter:

A father describes his experience of his son’s transition:


Staff from Gender Spectrum discuss non-binary identity and give advice for parents: