As a first year undergraduate you will be allocated a Personal Academic Coach (PAC) who can help you plan your personal, academic and professional development.
Your PAC supports your overall progress, rather than focussing on individual assignments or modules. They can also direct you to support on financial, health or other issues.
The meetings with your PAC and your action plans will usually be confidential unless you consent to them being shared. However, if you disclose personal information that causes your PAC concern, for instance where there is risk of serious harm to yourself or other people or there is a legal implication, then under the PAC’s duty of care they will have to involve other support departments as appropriate.