We realise that there may be technical issues that could prevent you from submitting your work. Do not panic if this is the case, but follow these instructions:
Technical difficulties when submitting an assessment
If you experience technical issues that prevent you from submitting your work, then you must:
- Capture evidence by taking a screenshot/photo of the problem.
- Log a call with the IT Services Helpdesk before the deadline.
- Please make sure you include the Module code and the phrase ‘assessment submission error’.
- Make a note of the call reference number.
- After logging the problem, email the work to the relevant module leader, including the reference number of the logged call if possible.
- Providing the above process is followed your work will be accepted and marked.
Please note that without a screen shot, and follow up email to your module leader, your work will be treated as a non-submission.
Technical difficulties during an on-line time-constrained assessments - fixed start and end times
If you experience technical issues during an online time-constrained assessment with a fixed start and finish time and these technical issues impact on your ability to complete the assessment within the time frame, then you must:
- Log a call with the IT Services Helpdesk
- Make a note of the call reference number;
- Inform your module leader of the difficulties experienced and notify them of the IT call reference number. This must be done within 24 hours of the assessment deadline.
- The module leader will then review the case to determine whether it is possible to re-set the assessment or whether there is an alternative solution.
Technical difficulties during an on-line time-constrained assessment - longer-term fixed time-period
If you experience technical issues during an online time-constrained assessment, that must be completed within a longer-term fixed time-period, and those technical issues have impacted on your ability to complete the assessment within the allocated timescale, then you must:
- Log a call with the IT Services Helpdesk
- Make a note of the call reference number;
- Submit your work via email to the module leader within 24 hours of the deadline, together with the IT call reference number.
Should you be unable to follow the processes above due to technical difficulties please contact the Advice Zone for advice.
Preparing for an assessment
If you have technical issues that impact on your preparation for an assessment, an individual extenuating circumstances claim should be submitted, with supporting evidence such as screenshots and a call reference number, following the normal process.
Online learning delivery
If a University outage affects online learning delivery for part of a session, the academic staff member and students should log out and log back in within a 15-minute time-period.
If a University outage affects online learning delivery for a whole session, the academic staff member will either re-arrange the session or deliver it in an alternative format.