Support Services

How to access support

Many of USW's support services use the online support system Advice Zone Online which is a 'one-stop-shop' for all student queries. 

You can find information in Advice Zone Online via Frequently Asked Questions (FAQs), ask your own questions and book appointments.

Contact the Advice Zone if you can’t find the service or information you require. If you already know which service you need, please use the button below to book an appointment.

Book an appointment

About Advice Zone

Support Services marked with * use the Advice Zone Online (AZO) appointment system:


Accommodation Services manage University accommodation for students on campus.

Campus Life Coordinators

Campus Life Coordinators (CLCs) look after students living in halls of residence and are a useful point of contact for halls-related issues. 


USW Careers can help you find your career direction, check your CV, secure a placement, provide a mock interview and more and also provide support after graduation. 


The Chaplaincy at USW is available as an open and affirming service to all students on all campuses. 


The Counselling Service is impartial, confidential, non-judgmental and available to all current USW students.

Disability Service*

The Disability Service provides information, advice and guidance, and co-ordinates disability-related support for USW students. 

Health Service*

The Health Service provides advice and support forming part of healthcare provision alongside the GP, pharmacist, dentist and the NHS. 

Immigration & International Student Advice

The IISA team offers specialised advice and information for international students and provides expertise in immigration law. 

IT Support

IT Support aims to resolve technology-related queries as quickly as possible by telephone, online or in person.


Library Services provides a wide range of high-quality library and information services to students, academics and researchers. 

Mental Health

The Mental Health Service helps students who are experiencing mental or emotional distress. 

Progression Advice Team*

The Progression Advice Team supports students who are unsure about continuing their studies at university and may be at risk of not completing their course. 

Student Mentoring

Student-to-student mentoring schemes including practical support for new students plus weekly sessions focusing on academic work.

Student Money Advice Team*

The Student Money Advice Team provides support and advice to help students manage money, plus information about funding, bursaries and scholarships.

Study Skills Service*

The Study Skills Service provides advice, information and resources to help improve academic performance and to develop transferable skills for employment.