Support for Students at USW

How to access support

Many of USW's support services use the online support system Advice Zone Online which is a 'one-stop-shop' for all student queries. 

You can find information in Advice Zone Online via Frequently Asked Questions (FAQs), ask your own questions and book appointments.

Advice Zone

The Advice Zone is the first point of contact for all your student enquiries. They offer confidential advice on anything that affects your ability to study, and work with a range of other services to ensure you receive the overall support you need.

If you already know which service you need, please use the button below to book an appointment.

Book an appointment

About Advice Zone

Support Services marked with * use the Advice Zone Online (AZO) appointment system:


Accommodation Services are based on the Treforest campus, however they are able to offer limited support and advice on accommodation issues across all campuses and on all accommodation types including private sector and third party private providers. 


USW Careers provides support with careers advice, employment, freelancing, work placements, and much more to help you prepare for your future.


The Chaplaincy at USW is an open and inclusive service to the whole community. It offers confidential and non-judgmental support to students irrespective of faith, culture, gender or sexual orientation. Embracing diversity is a fundamental principle of the Chaplaincy’s ethos. If you need to talk to someone about uncertainties and life questions you may have, the Chaplaincy promise to listen without judging, help whenever they can, and make every effort to be there for you when you need them.

Centre for International English Students

The Centre for International English Students offers academic and English language programmes for international students. These courses provide support and guidance to improve academic and language skills within a UK university environment.

Disability Service*

The Disability Service provides information, advice and guidance, and co-ordinates disability-related support for USW students. This includes students with physical, sensory, mental health or unseen disabilities, specific learning difficulties (e.g. dyslexia) and autism.

Health Service*

The USW Health Service provides advice and support forming part of healthcare provision alongside the GP, pharmacist, dentist and the NHS. 

Immigration & International Student Advice

The IISA team offers specialised advice and information for international students and provides expertise in immigration law. 

IT Support

IT Support aims to resolve technology-related queries as quickly as possible by telephone, online or in person.


Library Services provides a wide range of high-quality library and information services to students, academics and researchers. 

Mental Health & Counselling Services*

The Mental Health & Counselling service is made up of two teams who are available to support you during your time at university.  While both teams are able to help you with your mental health, they have different specialisms and different approaches for each person. In order to determine the wellbeing resource that is best suited to you, you can book a Wellbeing Advice Appointment

Progression Advice Team*

The Progression Advice Team works with students to identify areas of academic concern, advise on options available and suggest a holistic support plan.

Student Mentoring

Student-to-student mentoring schemes including practical support for new students plus weekly sessions focusing on academic work.

Student Money Advice Team*

The Student Money Advice Team provides support and advice to help students manage money, plus information about funding, bursaries and scholarships.

Students' Union

The Students’ Union can help you to enrich all aspects of student life. Services include support and guidance on academic and welfare related matters, extracurricular activities including clubs, teams and societies, and student representation. You will need to make an appointment with SU Officers and staff either through email or getting in touch through social media. The Students’ Union is also responsible for administering the Course Reps and Student Voice Rep systems.

Study Skills Service*

The Student Development and Study Skills Service provides advice, information and resources to help improve academic performance and to develop transferable skills for employment. 

USW Print and Design

The USW Print and Design team provide print and design services to all campuses at USW. You can order online via USW Online Print Store.

The Wellbeing Service

The Wellbeing Service consists of the USW Health Service, Mental Health and Counselling Service and Disability Service. The purpose of these services is to help you with your physical and mental health, social welfare, and to support you while you study. They offer free, impartial advice and support to all USW students and have a wide range of support and resources available.