Contact the Advice Zone

In person

The Advice Zone is currently delivering all services online/telephone only.
No face-to-face support appointments are available until further notice. 

By telephone

Telephone service is currently available from 9.00am to 4.30pm Monday to Friday on 01443 482540


The Advice Zone can be contacted via Advice Zone Online and queries will be responded to between the usual opening hours of 8.30am - 4.30pm, Monday to Friday. Remember to check your student email account; you will receive an email there when your query has been answered.

Live Chat is available via Advice Zone Online each day from 2pm to 4pm Monday to Friday.

Appointments can be booked via Advice Zone Online for many of USW's other support services.  All appointments will take place by telephone or Microsoft Teams.


If you do not have a student account to access Advice Zone Online, please contact the Advice Zone via email.

Cardiff  Glyntaff  |

Newport  Treforest  |