Contact the Advice Zone

Advice Zone Online

Ask a Question
You can use Advice Zone Online at any time to 'Ask a Question', which sends a message to us.
We'll respond within 5 working days (Monday to Friday) and you'll get a notification sent to your student email address, so check that email address regularly.

Live Chat
Live Chat is available via Advice Zone Online from 2pm - 4pm, Monday to Friday. Simply find the topic you need help with in the FAQs and start chatting to one of us.

You cannot book an appointment with the Advice Zone, but you can use Advice Zone Online to book appointments with USW's specialist support services.


01443 482540  (9.00am - 4.30pm, Monday to Friday) 


If you can, use Advice Zone Online to contact the Advice Zone. If you can’t access Advice Zone Online, then email your Campus Advice Zone. We will respond within 5 working days.

Cardiff  [email protected]  Glyntaff  |  [email protected]

Newport  [email protected]  Treforest  |  [email protected]

In-Person Support / Campus Advice Zones

There is a Campus Advice Zone on each of the University's four main campuses. Drop in to talk to a member of staff.

Opening times:
9.00am - 4.30pm, Monday to Friday, during term time.

Cardiff Advice Zone

Cardiff Campus

Cardiff Advice Zone is in CAA008, just inside the entrance of the Library in the Atrium.

Glyntaff Advice Zone

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Glyntaff Advice Zone is in GT L001, inside the entrance of the Library in Lower Glyntaff. 

Newport Advice Zone

Newport Campus

Newport Advice Zone is in NCC CB10C in the Library in Newport Campus. 

Treforest Advice Zone

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Treforest Advice Zone is in TRL125, inside the Treforest Library and  Student Centre.