Campus Advice Zones


Service changes due to Coronavirus 

Campus Advice Zones are delivering all services online only.

Telephone service is currently unavailable but will resume as soon as possible.

No face-to-face support appointments are available until further notice. 

The Advice Zone can be contacted via Advice Zone Online and queries will be responded to between the usual opening hours of 8.30am - 4.30pm, Monday to Friday. Remember to check your student email account; you will receive an email there when your query has been answered.

Appointments can be booked via Advice Zone Online for many of USW's Support Services.  All appointments will take place by telephone or Skype.

Staff to help you

Each of our four main campuses at Cardiff, Glyntaff, Newport and Treforest has an Advice Zone where the staff provide a friendly, face-to-face service and you can find out about any course-related issues.

If you are studying at USW Sport Park, you can access the Glyntaff Advice Zone on the Lower Glyntaff campus.

For example, you can ask to change your course, interrupt your studies or apply for extenuating circumstances. We can also book appointments on your behalf for many of USW's support services.

Our team issues ID cards, gives directions, shows you how to register with the Health Service, borrow a laptop, pay your fees online, print your own letters and use the self-service machines. If we can't answer your query then we will put you in touch with someone who can.

Many of these questions are also answered online through the FAQs in Advice Zone Online.

Opening Times

The Advice Zone opening hours are 
Monday to Friday, 8.30am - 4.30pm

You don't need an appointment to see us, just drop into any one of our four Advice Zones to ask a question or find out more about the support services.

Contact us

Cardiff Advice Zone

Cardiff Campus

Find us in CAA008 at the entrance of the Library in the Atrium, Cardiff Campus. 

Glyntaff Advice Zone

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Find us in GT L001 at the entrance of the Library in Lower Glyntaff Campus. 

Newport Advice Zone

Newport Campus

Find us in NCC CB10C at the entrance of the Library in Newport Campus. 

Treforest Advice Zone

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Find us in TRL125 at the entrance of the Treforest Library and  Student Centre.