Student Services Confidentiality Code

The University’s Student Services department (including the Advice Zone) offers information, advice and confidential support to students.

All information, held either electronically or in the form of paper files, within the department is confidential except in the most extreme circumstances, which are

  • When the client is/or is putting him/herself at some serious risk of harm.
  • When the client’s behaviour is adversely affecting the legal rights of others.
  • When staff are being placed in a position where their professional integrity is compromised.
  • When disclosure is required by law.

In such instances, staff would seek to discuss the situation with the client before breaching confidence. In all cases, a decision to breach confidentiality will be taken by a senior member of the Department after discussions which preserve anonymity in the first instance.